Privacy Policy

1. Who We Are

Redot is an ergonomic gaming equipment supplier based in Hadong-gun, South Gyeongsang Province, South Korea. We provide professional ergonomic chairs, wrist support accessories, posture equipment and full workstation setup services to esports athletes, professional teams and commercial PC bang venues nationwide. When you interact with our website or engage our consultation services, we may collect and process certain personal information as described in this policy.

2. Information We Collect

We collect information you provide directly to us when you submit a consultation request, contact us by telephone or complete any form on our website. This includes your full name, email address, telephone number and any details you voluntarily provide regarding your gaming setup or business requirements.

We also collect technical information automatically when you visit our website. This includes your IP address, browser type, device type, pages visited, time spent on each page, referring URL and general geographic location at the country or city level. This data is collected through standard web analytics tools and browser cookies.

3. How We Use Your Information

Personal information submitted through our consultation form is used solely to respond to your enquiry, schedule your ergonomic assessment and process any resulting orders. We use contact details to send order confirmations, delivery updates and follow-up communications directly related to your purchase or consultation.

Technical and behavioural data collected through analytics is used to understand how visitors interact with our website, identify areas for improvement and ensure our content remains relevant to the esports and gaming community in South Korea. We do not use this data to build individual user profiles or serve targeted advertising.

4. Legal Basis for Processing

We process your personal data on the following legal bases: performance of a contract, when processing is necessary to fulfil an order or consultation you have requested; our legitimate interests, when analysing website usage to improve our services; and your consent, where you have explicitly agreed to receive communications from us. You may withdraw consent at any time by contacting us through the details provided on our Contact page.

5. Data Sharing and Third Parties

Redot does not sell, rent or trade your personal information to any third party. We may share limited data with trusted service providers who assist us in operating our website, processing orders and managing logistics. These providers are contractually obligated to handle your data securely and only for the purposes we specify. We may also disclose information where required by South Korean law or in response to a lawful request from a competent authority.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy. Customer order records are retained for a period required under South Korean commercial and tax regulations. Consultation enquiries that do not result in a purchase are retained for up to twelve months before being securely deleted. Technical analytics data is typically retained in aggregated, anonymised form and does not identify individual users.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration or disclosure. Our website uses encrypted connections (HTTPS) for all data transmissions. Access to customer data within our organisation is restricted to staff who require it to carry out their responsibilities. Despite these measures, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under applicable South Korean personal information protection law, you have the right to request access to the personal data we hold about you, request correction of inaccurate data, request deletion of your data where it is no longer required, and object to certain forms of processing. To exercise any of these rights, please contact us using the details found on our Contact page. We will respond to all legitimate requests within a reasonable timeframe.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 14. We do not knowingly collect personal information from children. If we become aware that a child has submitted personal data without appropriate parental consent, we will take steps to delete that information promptly.

10. Changes to This Policy

Redot may update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. Any updates will be published on this page and will take effect immediately upon posting. We encourage you to review this policy periodically to remain informed about how we protect your information.